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Cabin Classes

Economy

The most economical, yet comfortable way to fly, Economy class on Air New Zealand features the latest seat design for maximum comfort and space. Leg room ranges from an industry standard 31 inch seat pitch to a more generous 34 inch pitch depending on the fare class ticketed and seat position in the cabin. For added comfort, adjustable headrests are can be moved to provide head and neck support.

A unique feature offered on the Boeing Triple 7 – 300 aircraft is the Economy Skycouch. Available on flights to Los Angeles and London and selected Australia routes, the Skycouch is a set of three seats that transform into a flat space. Footrests are raised to an even position with the seat cushion to offer a total flat space that measures 74cm (29”) wide – the perfect amount of space to lie down and stretch out.  

Economy Skycouch™

Entertainment: Personal seat back video screens are available on all Boeing wide-body aircraft operating international routes. Select from a wide range of on-demand entertainment that includes the latest movie releases, favourite classics and TV shows, music and games. Touch screen technology allows for easy screen navigation and headphones are provided at each seat.

Food and Beverage: For long haul flights to Asia, North America and London, the complimentary meal and beverage service includes a hot meal selection and a wide variety of drinks, including premium New Zealand wine.  

Premium Economy

Premium Economy is available on flights operated by Boeing Triple 7 and 747 aircraft and is located in a designated cabin that is separate from the economy section. Added space and greater comfort are what sets Premium Economy apart. Wide seats, superior leg room and 50% more recline are all features on the Premium Economy seat. A leg rest and foot bar as well as four-way adjustable headrests add an additional level of comfort.

Premium Economy on the Triple 7-300 brings state-of-the-art, generously appointed seats to new levels. These seats are fitted within a shell like enclosure and set at a slight angle. The cleverly designed angled seats have the dual function of maximising privacy or allowing for more open space when travelling with a companion. When in the reclined position, the seat stays within the confines of its shell to prevent the person seated in front from intruding on the personal space of those seated behind.  In-seat power points are also available to charge personal electronic devices.

Premium Economy Spaceseat

Entertainment: Over 580 hours of entertainment choices are available for on-demand viewing. Watch the latest movie, TV shows and news or just sit back and relax while listening to the huge music collection. For those who bring their own entertainment on board, most wide-body aircraft feature USB power connections to allow for continued use of personal devices.              

Food and Beverage: Chef inspired meal options are available in Premium Economy and matched with the finest New Zealand wines. Meals are served on crockery with special Air New Zealand cutlery. Snacks in between meals are also available and can be ordered directly from the seat back touch screen on Boeing 777-300 aircraft. The Boeing 777-200 and 747 fleet also feature a refreshment bar.

Business Premier

The Business Premier cabin is the ultimate in in-flight luxury. The armchair converts into one of the longest lie-flat beds in the industry and comes with a plush duvet and fluffy pillow. Personal space is generous with convenient storage areas for small travel accessories and an out of the way shelf for a beverage or personal belongings. On some aircraft, the ottoman footrest even doubles as a visitor’s seat for meal times or a quick catch up.

Business Premier cabin

Entertainment: On-demand entertainment not only features a long list of movies, shows and music programming, but also includes superior quality noise cancelling headsets. Power points and USB ports are also available for laptop and tablet use.

Food and Beverage: An extensive menu is featured in Business Premier with fresh New Zealand produce and wine on offer. Dine privately or invite a guest to join you for a sumptuous meal individually prepared and served in courses. If you’re feeling hungry in between meal times, snacks may be ordered from the personal video screen on Boeing 777-300 aircraft or retrieved from the refreshment bar on 777-200s and 747s.   

Baggage

Air New Zealand Baggage Allowance

Carry-on

Cabin baggage is restricted to one item in economy class with a maximum weight of 7kg (15lbs). Guests in Premium Economy and Business Premier as well as Air New Zealand and Star Alliance elite members are permitted two pieces with a maximum combined weight of 14kg (30lbs). In addition to these allowances, one small personal item may be taken on board such as a handbag or thin laptop bag, duty free items, or a coat.

Laptops carried in larger bags or wider computer bags will be considered one piece of cabin baggage and not a personal item.

 

Carry On Baggage

Checked

Air New Zealand’s checked baggage allowance is determined by fare type for Australia, Pacific Islands (including Honolulu) and Bali flights. The allowances are as follows:

  • Seat only – no bag allowance
  • Seat + Bag – 1 piece at 23kg maximum (50lbs)
  • The Works – 1 piece at 23kg maximum (50lbs)
  • Works Deluxe – 2 pieces at 23kg (50lbs) each
  • Premium Economy – 2 pieces at 23kg (50lbs) each
  • Business – 3 pieces at 23kg (50lbs) each

Checked baggage allowances for long haul flights to Asia (not including Bali), North America and London correspond with Seat + Bag for economy and Premium Economy and Business allowances as shown above. 

Business fares, Gold and Elite members are allowed one additional bag to the standard allowances

 

Checked Baggage

Bulky Items

Sports items such as bicycles, surfboards, snow skis and snowboards, golf clubs and wind surf equipment are permitted as part of the standard baggage allowance if less than 2 metres in length and under 23kg (50lbs) in weight. Bags weighing over 23kg will be charged a heavy bag fee, while those that exceed linear dimensions of 158 cm will be charged an oversize fee.

Any bag weighing more than 32kg will not be accepted and may have to be sent as freight

 

Bulky Items

Infant Baggage

Infants are allowed one piece of cabin baggage but do not receive a checked baggage allowance. Strollers and car seats however are accepted free of charge. Children 2 years and above are permitted the standard baggage allowance depending on fare type.

Buying a cheap collapsible stroller is a great idea for travel as they are small and light enough to be taken in the cabin

Restricted or Dangerous Goods

Those items that may endanger the safe operation of flight such as flammable items, explosives, fireworks, poisons, toxic materials and gasoline powered machines are never permitted. For a specific list of restricted items ask your Flight Centre Travel Consultant.

Some batteries such as those for electric wheelchairs may be permitted in the cabin. Ask your airline for specific travel advice on proper procedures for carriage.

 

Check-In

Use your ePassport and check-in with ease

International check in must be accomplished at least 90 minutes before departure or two hours prior for flight to the USA. Guests may check in at the ticket counter. For international passengers with a machine readable passport who are departing from London, Sydney, Brisbane, Melbourne, Auckland, Wellington, Christchurch and Queenstown have the option of checking in using the self service kiosks. The kiosk will print the boarding passes and luggage tags. Simply attach the luggage tags to each checked item and take them to the bag drop counter.

International Check-in Guide

at home
  • Know what time you need to leave the house to get to the airport
  • Pack your things, check out our baggage guide
  • Have your flight itinerary ready
  • Ensure you have your valid passport ready
Getting there
  • Be at the airport at least

    120 minutes

    prior to scheduled departure time

At the airport
  • Proceed to check-in counter with passport and itinerary ready
  • Go through security
  • Continue through customs
  • Check the gate number and flight status
  • Sit down and get comfy!

Lounges

Luxury in the air and on the ground

Air New Zealand provides lounges in Auckland, Wellington and Christchurch as well as 9 regional lounges across New Zealand. International lounges are located in Brisbane, Melbourne, Sydney, Los Angeles, Nadi and Rarotonga. Lounges provide quite places to work or relax with drinks, light meals and reading materials. Office and work related equipment such as fax machines, photocopiers, printers and Wi-Fi are also available.

In-flight service

Air New Zealand Elite, Gold and Koru members travelling on a Virgin Australia flight are permitted entry to the Virgin Australia domestic lounges located in Sydney, Brisbane, Melbourne, Gold Coast, Adelaide, Canberra, Mackay, Perth and Cairns. Additional partner lounges include Star Alliance member lounges.

Frequent Flyer

Enjoy Air NZ's awards worldwide

 The Air New Zealand Airpoints frequent flyer program allows members to earn and redeem points for flights on Air New Zealand and Star Alliance flights as well as for Virgin Australia and Cathay Pacific flights when on an Air New Zealand code-share flight number. Points can also be earned and redeemed with partner hotel stays and car rentals. Additionally, status points are earned in conjunction with Airpoints Dollars which determine membership status level. Each tier, from Silver, Gold and Elite offer greater rewards and benefits.  

Entry Level

Earn and redeem Airpoints Dollars to spend for flights on Air New Zealand and Star Alliance flights, car rental hire and hotel stays. Earn status credits on most fare classes to achieve a higher tier status.

Airpoints Silver

An upgrade to Silver status is achieved with 225 status credits accrued within a 12 month period. Silver benefits include 2 lounge passes, upgrade privileges and Business Class award fares for upgrades.

Airpoints Gold 

A minimum of 450 status credits are required to upgrade to Gold. In addition to Silver benefits, Gold status members are given lounge access for any Air New Zealand or Star Alliance flight, a no points expiry benefit as well as car and hotel rental vouchers and complimentary frequent flyer seating.

Airpoints Elite 

Elite status is achieved with a minimum of 900 status credits accrued in one year. In addition to Gold benefits, Elite members are entitled to roll over extra status points for the next year, complimentary valet parking at selected airports, and elite gifts.