The role of a Travel Consultant


Do you have what it takes to become a Travel Consultant? You are truly the face of the organisation; you represent the Flight Centre brand to our customers. Our company purpose is bigger than just profit alone. Our purpose is to open up the world for those who want to see. Every day, we give people all around the world the opportunity to do something really amazing – travel!

Travel unites, it strengthens, it brings change and tolerance. It helps to build communities and individual self esteem. Travel is fun, it's exciting. Above all, we care about delivering amazing travel experiences! 

About the role:

The Travel Consultant role is both challenging and rewarding. You will work directly with clients and suppliers across the world. You will learn about our supplier product offerings, pricing structures and booking processes. This way, when a client walks through the door looking for a holiday, you will be able to provide all the services they require and offer them expert advice.

If you are looking for an exciting career, Flight Centre will provide full industry training and support to ensure you can be the best that you can be! Our retail Travel Consultants get qualified with a NZQA Level 4 Travel qualification (Service IQ) within the first year. 

Click here to view a typical day in the life of a Travel Consultant

What we’re looking for:

Our most successful Travel Consultants have a passion for travel and a confidence to make sales. A 'people person' will do well in this role because you need to be able to build strong relationships with clients and colleagues alike. Our Travel Consultants work hard and play even harder, you need to be prepared to go the extra mile and overcome challenges; and if you do, the rewards are BIG!

We’ve found that people who demonstrate the below attributes make a successful Travel Consultant.

  • Persistent and ambitious
  • Confident sales person
  • Great people skills and outstanding customer service
  • Strong academic record
  • Extensive travel experience
  • Solid computer literacy