Travel Information - COVID-19

We understand that this is a stressful time for our customers. Our first priority is to ensure that customers travelling to areas with advice in place are aware of the situation and we are looking at ways to re-accommodate customers to alternative destinations if necessary. We are working closely with our suppliers to ensure that customer travel plans are minimally disrupted.

For Coronavirus (COVID-19) travel impacts please see details released by SafeTravel

If you are currently travelling or have just returned to New Zealand, please read recommendations by the NZ Ministry of Health.

Overview And Current Advice

The novel coronavirus (COVID-19) is a flu-like virus. Like the flu, it can have a significant impact on people who contract it, particularly those who are old/fragile or have a compromised immune system. The New Zealand Government has activated its emergency response plan to an impending coronavirus pandemic. SafeTravel has changed its advice level for five countries:

  • China & Iran “do not travel”
  • Italy & South Korea “avoid non-essential travel”
  • Japan “exercise increased caution”

Pacific island countries are introducing measures to prevent the spread of COVID-19 to their countries.  All travellers to Pacific island countries should check the entry requirements for their destination before travelling.

Samoa has reduced the frequency of international flights from New Zealand to Samoa.  Contact your airline, travel agent, accommodation provider, and travel insurance provider to confirm your travel and related arrangements.  Airlines and other travel providers will have the most up-to-date information about flight availability.

Travellers entering Samoa from, or transiting through, New Zealanders are required to undergo a medical examination by a Registered Medical Practioner within three days before arrival.  The medical clearance report will be required at check-in prior to the issuing of a boarding pass.

Booking Change And Refund Requests

If you're no longer able to travel based on new travel restrictions, speak to your Travel Expert directly for assistance.



SafeTravel has advised that New Zealanders, particularly those with underlying health conditions, should reconsider taking a cruise at this time due to COVID-19.

Cruise lines are in close consultation with health authorities around the world, including the World Health Organization, New Zealand’s Ministry of Health, and regional health authorities. The majority of cruise ships globally continue to sail unaffected, including within New Zealand – but with strict precautions in place. However, some cruise ships have been put into quarantine, and some have been denied entries into ports.

To make an informed decision, we recommend consulting a medical professional before travelling.

If you are booked to travel on a cruise soon and have concerns about your travel, please reach out to your Travel Expert or Cruise Specialist.

For more information, view the latest cruise advice from SafeTravel here.


Similar to the cruise industry, Tour Operators are putting strong measures in place for the health and safety of travellers. A number of tour operators are electing to cancel departures and/or modify itineraries throughout Asia and Europe primarily.  All tour operators have their own change and cancellation policies in place. Please refer to your tour operator directly for further information and tour status or contact your Flight Centre consultant. 

Flight Centre is New Zealand’s biggest travel company. With over 30 years of experience, we have supported our customers through similarly difficult situations before and will continue to do so in the future. We are here to make sure that you and your family are safe in any travel plans and we will, of course, be here for you when you are ready to travel again.




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