We’ve been busy getting our stores safe and ready for you and we’re so excited to see you again! Not all of our stores are open just yet, to see if your local Flight Centre is first to open, check below.

Before you head on in, there are just a few things you need to know.

Safety first

Your safety is our number one priority, which means we'll have a limit of people in store at all times, so don’t be offended if we ask for you to wait outside or come back a little later. We also ask that you please only bring in one other friend or family member.

And of course, if you’re feeling under the weather, please stay at home and contact us remotely instead.

Contact Tracing

Before entering the store, we recommend you log your visit with the government Covid-19 mobile app. This will help us to adhere to government contact tracing guidelines for COVID-19 securely.

Book in to see us

We’re taking appointments! If you’d like to see a Travel Expert in person, avoid the crowds and email us to secure a spot in advance.

Refunds and credit requests

If you’re waiting for a refund or credit request to process, the best way to get in touch is still online or on the phone. Our Travel Experts are working around the clock to process a large number of requests, but some wait times may be up to 6 months due to suppliers (eg. airlines, hotels & tour operators). For more information on our cancellation policy, see here.

And don’t forget, our virtual doors are always open. You can call or email us at any time from the comfort of your home. Find contact details for your local Flight Centre here.

Almost all of our stores are now open! Click here to find your nearest store

Stores not opened just yet:

Flight Centre Queen St Temporarily moved to Flight Centre Customs St

Flight Centre Auckland Airport Temporarily closed - contactable via phone and email