Flight Centre New Zealand

Terms of Use

We have done everything possible to make this site user-friendly, informative and secure. If you would like to know more about our responsibilities and yours, please read the information below. If you do not agree to this information, please do not use this site. This site is owned by Flight Centre Limited ("we", "us") and is provided for residents of New Zealand only.

1. Travel information

  1. Our website displays information about travel locations, airfares, travel agents locations, flight times and dates, tours, packages, insurance, cruises, transportation, foreign currency, schedules, travel companies and many other things.
  2. This information is supplied to us by third party providers, such are airlines, hotels and transportation suppliers. We have taken reasonable care to ensure it is correct and up to date; however we cannot check the accuracy of such information.
  3. We accept no responsibility for information supplied to us by third parties. We recommend you confirm all information contained on or linked from our website with the third party provider.
  4. You are responsible for obtaining all passport, visa and health information required. We will assist you to obtain such information; however, the final responsibility for obtaining the necessary information and complying with any passport, visa and health requirements remains with you.
  5. The details of the prices, packages, tours, flights and other information displayed on the website are subject to change without notice. The travel products and services described on the website are subject to availability.

2. Prices

  1. All prices displayed on the website are subject to change without notice. This is because the airlines and other third party providers may change the prices at any time.
  2. Special conditions may apply to the prices set out on the website. To determine such conditions, you must contact us or the relevant third party provider.
  3. The prices set out set out on the website do not include taxes or airport charges. Taxes, airport charges and any additional costs will be advised to you once you have made a booking with us and we have confirmed the booking.

3. Suitability of travel products and services

  1. We do not represent that any travel products and services set out on our website will be suitable for you. You release us from any claims in relation to the travel products and services described on our website, including but not limited to claims that the travel products and services are not suitable.

4. Specials

  1. The rules in this clause apply to "specials" displayed on our website. The site rules set out above also apply to "specials".
  2. "Specials" are available for a limited time. You must check with us whether a "special" displayed on our website is still available.
  3. There may be particular terms and conditions that apply to "specials". You must contact us or the third party provider of the "special" to determine whether any particular terms and conditions apply.
  4. You must pay for "specials" booked by you and confirmed by us within 72 hours of booking confirmation, unless otherwise agreed by us in writing. Failure to pay for the "special" within this time may result in cancellation of the booking. We accept no responsibility for loss incurred due to cancellation in these circumstances.

5. Intellectual Property

  1. This website, the software, design, text and graphics comprised in this website and the selection and layout of this website, are owned or licensed by us and are protected by New Zealand and international intellectual property laws.
  2. You may view and electronically copy the pages of this website in the usual operation of your web browser in visiting this site, but for no other purpose. Any other use of the material contained on this website, such as copying, distributing, selling, modifying, transmitting, reusing, re-posting or publishing is strictly prohibited, without our specific written permission. Unauthorised use of materials from our site will not only breach this agreement, but may violate copyright and other laws.
  3. Certain trade marks, service marks, business names, company names, logos, trade names and get up (trade dress) used on this site are owned by us or our licensors. In particular, we own the trade marks FLIGHT CENTRE, FLIGHT CENTRE & Plane logo, Flight Centre Steward logo. You do not have any right or license to use them.

6. Your Use

  1. You must use this site in a responsible and co-operative manner.
  2. You must not:

    1. make any fraudulent, speculative or false enquiries, bookings, reservations or requests using this website;
    2. use another's name, ID or password without permission;
    3. use the website while impersonating another person;
    4. post or transmit to or via the website any unlawful, threatening, defamatory, libellous, obscene, indecent, inflammatory or pornographic material or any material that could give rise to civil or criminal proceedings;
    5. tamper with, hinder the operation of or make unauthorised modifications to the website;
    6. delete data from the website without our permission;
    7. knowingly transmit any virus or other disabling feature to the website;
    8. breach any third party's rights (including intellectual property rights and obligations of confidentiality owed to third parties) or infringe any laws in using this website;
    9. frame this website as part of another site or cache this website for commercial benefit;
    10. attempt to do any of the above acts;
    11. knowingly permit another person to do any of the above acts.

7. Your warranties

  1. You warrant that:
    1. you are of sufficient legal age to use this site and create legal binding obligations for any liability you may incur as a result of using this site;
    2. you are responsible (financially and otherwise) for all uses of this site by you and those using this site using your ID and password;
    3. the information you supply via the website will be accurate and not misleading, deceptive or likely to be mislead or deceive.

8. Indemnity

  1. You indemnify us and our officers, employees and agents against all losses, costs, damages, claims and expenses arising from:
    1. any breach of these Site Rules by you;
    2. any act or omission by you or an officer, employee or agent of you;
    3. any claim, action, demand or proceeding by a third party against us or our officers, employees or agents caused or contributed to by you or an officer, employee or agent of you.

9. Your Privacy

  1. Subject to clauses 5.1 and 5.2, we will not disclose personal information about you (such as your name, contact details, browsing habits) which is provided by you or via your browser, without your permission unless we are required or need to do so to comply with your request or instructions.
  2. We and our third party providers of travel and travel related products and services may disclose personal information about you to others where directly connected with facilitating your travel arrangements and bookings. For example, we may disclose information about you to airlines, hotels, car rental companies in facilitating your travel arrangements.
  3. We may disclose aggregated information about users and use statistics relating to our website and aggregated information about our sales and trading patterns to others.

10. Disclaimer

  1. WE DO NOT WARRANT OR REPRESENT THAT THE CONTENT OF THIS WEBSITE IS ACCURATE, UP-TO-DATE OR COMPLETE, NOR THAT IT DOES NOT INFRINGE THE RIGHTS OF OTHERS. WE ARE PROVIDING THIS WEBSITE AND ITS CONTENTS ON AN "AS IS" BASIS. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WITH RESPECT TO THE WEBSITE, ITS CONTENTS OR ANY OF THE PRODUCTS OR SERVICES SUPPLIED THROUGH THIS WEBSITE. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL IMPLIED REPRESENTATIONS AND WARRANTIES INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES THAT THE PRODUCTS AND SERVICES OFFERED AND SUPPLIED THROUGH THIS WEBSITE WILL BE OF MERCHANTABLE QUALITY, FIT FOR ANY PURPOSE OR WILL COMPLY WITH ANY DESCRIPTIONS ON THIS WEBSITE OR SAMPLES.
  2. We do not represent or warrant that this website, the server that makes it available or any of our products or services supplied through this website will be free of errors, viruses or defects. Your access and use of this website is subject to factors beyond our control. We do not warrant that this website or the products and services offered via this website will meet your requirements or that the service will be uninterrupted or timely. We will use our best endeavours to make this website secure and have implemented technology for this purpose. However, because of the nature of the internet, we do not warrant that this website will be secure.
  3. The travel products and services offered and promoted via this website are products and services of third parties. Our role is to facilitate your travel arrangements, including processing your bookings and making payments. We are acting as agent for the third party providers. Your legal relationship in respect of the third party products and services is with the third party provider.
  4. TO THE EXTENT PERMITTED BY LAW, YOU RELEASE US FROM ALL LIABILITY, COST, DAMAGES, CLAIMS AND EXPENSES (INCLUDING DIRECT, INDIRECT, SPECIAL AND CONSEQUENTIAL LOSS OR DAMAGE WHETHER IN NEGLIGENCE OR OTHERWISE) ARISING OUT OF THE SUPPLY OR FAILURE TO SUPPLY OR USE OR NON-USE OF THE THIRD PARTY PRODUCTS OR SERVICES.
  5. We provide you with free access to our website. To the maximum extent permitted by law, neither we nor any of our officers, employees, shareholders or other representatives will be liable in damages or otherwise in connection with your use of or inability to access this website or the purchase and use of any products and services supplied via this website. This limitation of liability applies to all damages of any kind, including compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property, personal injury and claims of third parties. In the event that our website fails to operate or causes you loss or damage, your sole remedy is the refund any money that you paid to us to use this website.
  6. If any warranties are implied by law that cannot be excluded, then our liability for breach of such warranties is limited to, at our option:
    1. in the case of products:
      1. the replacement of the products or the supply of equivalent products;
      2. the payment of the cost of replacing the products or acquiring equivalent products;
    2. in the case of services:
      1. the supply of the services again;
      2. the payment of the cost of having the services supplied again.

11. Confidentiality

  1. You can use this website to communicate with us. This website also includes a list of other ways to communicate with us. It is our policy not to accept information that is confidential or proprietary, other than travel arrangements and bookings.
  2. If you do not want to lose confidentiality in your material, do not submit it via this website, email it or send it to us. Any ideas or suggestions that you disclose to us are ours to use and disclose without restriction, even if you mark your information confidential or proprietary or include in your communication statements contrary to the terms of these terms of use.

12. Linking

  1. We may link our site to other sites on the Web. These links are provided for your convenience only. It does not mean that we have looked at these sites or that we check them out. We are not responsible for the content of other websites, even if we link to them. We are not recommending these websites or their products or services to you. If you suffer any loss or damage from visiting another's website or using another's product or service, we are not liable.

13. Amendments

  1. Except as otherwise specified, we may amend these Site Rules at any time without notice to you by posting amended Site Rules on our website. The amended Site Rules will take effect immediately when they are posted on our website.

14. Termination

  1. We may terminate this Agreement, and any other agreement between us, immediately if you breach any of these Site Rules.

15. Our relationship

  1. No agency, partnership, joint venture, employee-employer or franchisor-franchisee relationship is intended to be created between you and us by these Site Rules.

16. Notices

  1. Except as required by law or otherwise specified by us, you must provide any notices to us by email to feedback.nz@flightcentre.co.nz. We will provide any notices to you by email to any email address provided by you. Notices will be taken to have been received 24 hours after the email is sent, unless the sending party receives notice that the address is invalid or that the email has not been received.

17. Governing law

  1. If any dispute arises about this agreement or how this agreement applies or arising out of your use of this site, the laws of New Zealand will apply.
  2. You irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of New Zealand, and waive any right that you may have to object to an action being brought in those courts.

18. General

  1. If any of these terms of use is invalid or unenforceable, it will be struck out, and the remaining terms will remain in force.
  2. Headings are for reference purposes only.
  3. If we do not act in relation to a breach by you or others of these Site Rules, this does not waive our right to act with respect to subsequent or similar breaches.

In this Agreement, the term "website" includes any email bulletins or other content that we provide to you via or initiated from this website. Last updated 5 Feb 2010.

© Flight Centre New Zealand Limited
If you happen to find a cheaper available price, WE WILL BEAT IT! *

*Flight Centre confirms availability by searching based on the exact itinerary, booking class & conditions as per the competitors quote. Click here for full terms and conditions Based on New Zealand registered businesses & websites for travel departing within New Zealand. Written quote must be presented prior to booking.

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