Booking terms and conditions:

Please read the following terms and conditions carefully. You must not make any booking unless you understand and agree with the following terms and conditions.

References to “us”, “we”, “our” and/or “Flight Centre” in these booking terms and conditions shall mean Flight Centre (NZ) Limited trading as Flight Centre. Where bookings of travel products and services are made on your behalf via Infinity Holidays or Escape Holidays, references to “us”, “we”, “our” and/or “Flight Centre” in these booking terms and conditions shall also mean and include Flight Centre (NZ) Limited trading as Infinity Holidays or Escape Holidays.

These terms and conditions apply to bookings you make with our consultants (in-store, over phone or by email) as well as online bookings you make on our website.


All prices are subject to availability and can be withdrawn or varied without notice. Prices quoted are subject to change at any time until full payment is received and tickets issued and we reserve the right to correct any pricing errors or omissions. Prices are per person unless otherwise stated. Please contact your consultant for up-to-date prices.

Online Booking Fees:

The following booking fees apply to online bookings only:

  • Domestic flight bookings will incur a booking fee of $9.95 per person per booking in addition to applicable credit card surcharge fee.
  • Australia and South Pacific flight bookings will incur a booking fee of $14.95 per person in addition to applicable credit card surcharge fee.
  • International flight bookings will incur a booking fee of $29.95 per person per booking in addition to the applicable credit card surcharge fee.

The above booking fees are non-refundable for changes of mind or cancellations by you (subject to your rights under the New Zealand Consumer Law).

Our Change and Cancellation Fees:

Subject to your refund and remedy rights under the New Zealand Consumer Law, the following change and cancellation fees apply to all bookings (including online bookings and bookings made with a Travel Expert):

  • Each change to a Domestic/Trans-Tasman booking will incur a fee of $50 per passenger per booking in addition to supplier fees.
  • Cancellation to a Domestic/Trans-Tasman booking will incur a fee of $75 per passenger per booking in addition to supplier fees.
  • Each change to an International booking will incur a fee of $125 per passenger per booking in addition to supplier fees.
  • Cancellation to an International booking will incur a fee of $350 per passenger per booking in addition to supplier fees.
  • No fees apply to cancel non-refundable bookings.

Supplier Change and Cancellation fees

Cancelled bookings may also incur supplier fees, which can be up to 100% of the cost of the booking, regardless of whether travel has commenced. Supplier fees may also apply where a booking is changed and when tickets or documents are re-issued. Where we incur any liability for a supplier cancellation fee for any booking which you change or cancel, you agree to indemnify us for the amount of that fee. Where you seek a refund for a cancelled booking for which payment has been made to the supplier, we will not provide a refund to you until we receive the funds from that supplier.

Any refunds will be returned on the same card, to the same person(s) and in the same proportions as the original transaction.

Deposits and final payment:

You will be required to pay a deposit or deposits when booking. Your consultant will advise you of how much that will be. All deposits are non-refundable. Final payment is required no later than 6 weeks prior to departure unless otherwise stated. Some airfares or services must be paid in full at the time of booking.

Method of payment: credit card transactions, electronic transfer and payment by cheque:

Prices are valid for payment by cash, cheque, and EFTPOS or NZ electronic transfer. Cheques are accepted but take up to two weeks to clear. You agree not to stop payment of the cheque even when you cancel a booking, and agree to indemnify us for any loss suffered as a result of a dishonoured cheque. You agree that we may apply the proceeds of the cheque to satisfy any liability you have to us, including any liability in respect of cancellation fees, before refunding the balance to you. If you pay by credit card, you agree that you will not seek to charge back your payment to Flight Centre and indemnify us for any loss suffered as a result. Electronic payments may take up to 3 business days to process. If you are paying by this method you will need to pay at least 3 business days prior to the actual due date. You must notify your consultant of your payment once it has been made. Travel documents will not be issued until full payment in cleared funds is received.

Credit card surcharges of 2% for Visa and MasterCard, 3% for American Express and Diner’s Club and 2% for Q Card will apply when paying by credit card. You authorise us to charge all fees incurred by you in relation to the services provided to the credit card designated by you. If payment is not received from the card issuer or its agents for any reason, you agree to pay us all amounts due immediately on demand.


Certain taxes are mandatory in various countries. There may also be an additional local tax charged at some airports. All taxes are subject to change without notice.

Travel insurance:

Travel insurance is your responsibility. The Ministry of Foreign Affairs and Trade strongly recommends you obtain travel insurance at the time you pay for your travel. Failure to obtain travel insurance is at your own risk. When obtaining travel insurance you must declare all pre-existing medical conditions and any adventurous activities, e.g. skiing, scooter hire, etc.


Flight Centre acts as an agent only. We sell various travel related products on behalf of numerous transport, accommodation and other travel service providers such as airlines, coach, rail and cruise line operators. Flight Centre's obligation is to make travel bookings on your behalf and to arrange relevant contracts between you and service providers. Any special requests to service providers are not guaranteed. We have no responsibility for these services nor do we make or give any warranty or representation regarding their standard. All bookings are made subject to the terms and conditions and limitations of liability imposed by the travel service providers. If for any reason, any travel service provider is unable to provide the services for which you have contracted, your legal recourse and remedy lies against the relevant service provider, not Flight Centre. If you have any issues or problems whilst travelling, please raise this with the service provider directly, if your issue is not resolved contact your consultant prior to making any adjustment to your booking. Flight Centre will not be held responsible for any costs incurred as a result of decisions made without prior agreement from your consultant.


We do not accept any liability of whatever nature, whether in contract, tort or otherwise, for the acts, omissions or default, whether negligent or otherwise, of third party providers over whom we have no direct control. Under circumstances where liability cannot be excluded, such liability is limited to the value of the purchased travel arrangements. We do not accept any liability in contract, tort or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly or indirectly by force majeure or any other event which is beyond our control which is not preventable by reasonable diligence on our part.

Frequent flyer:

Not all airfares are eligible for frequent flyer points, it is your responsibility to check eligibility with your consultant. If provided with your frequent flyer details, your consultant will pass these details on to the relevant supplier but cannot guarantee that the supplier will credit points for your booking. It is your responsibility to retain all boarding passes to allow verification of your travel if required.

Passports & Visas:

All travellers must have a valid passport for international travel and many counties require at least 6 months validity from the date of return, and some countries require a machine-readable passport. When assisting with an international travel booking, we will assume that travellers on the booking have a valid New Zealand passport. If this is not the case, you must let us know. It is your responsibility to ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities, such responsibility may include additional restrictions, requirements or be invalided if you have any criminal convictions and/or contagious diseases. If your passport is damaged, does not have sufficient pages for any required visas and/or entry stamps gained en route, is not machine readable or not valid for at least 6 months from the date of return you may not be able to travel. Any loss, fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility.

Entry to the USA for all eligible nationals of the Visa Waiver Program (VWP) require an Electronic System for Travel Authorisation (ESTA). To find out if your passport allows you to travel under the VWP, please refer to the following website: You will be unable to enter the USA under the VWP unless you have obtained an ESTA at least 72 hours prior to travel. It is your responsibility to ensure that you get ESTA prior to travel. If you are travelling to the United States please see for important information regarding compulsory pre-registration for their visa waiver program (“ESTA”). New Zealand passport holders will not be able to enter the United States without a valid ESTA (or visa). Please note, you may not meet the eligibility requirements of ESTA and may be required to obtain a visa.

If you need information regarding visas, passports and other travel document requirements for your trip check directly with the relevant consulate. While we can obtain visa information from an external visa advisory service provider on your behalf (, we do not warrant the accuracy of such information and accept no liability for any loss or damage, which you may suffer in reliance on it.

Re-confirmation and flight departure times:

You agree to reconfirm your flights and check for reschedules with the relevant airline or your consultant, on your onward and return flights at least 72 hours prior to each journey (including New Zealand) as departure times can change. This is an essential requirement regardless of what your airline advises.

Car Hire Standard Terms:

Driver must hold a valid current unrestricted motor vehicle driver's licence for the particular class of vehicle hired, meeting the requirements of the particular country of car hire, learners permits and provisional or probationary licences are not acceptable. Fuel, additional or young driver surcharges, one way fees, optional extras & non waiverable excess are additional. Credit card may be required as bond at pick-up.

Most rental companies require driver to be a minimum of 25 years of age with a full drivers licence. Car hire may be possible if you are over 21 years of age, however an additional surcharge may apply. Please check with the supplier directly.

Travel advice:

You must assess the risks associated with your chosen destination through the Safe Travel website (, and ensure that you are fully aware of any health and safety risks associated with your chosen destinations.

Travel documents:

Travel documents include, without limitation, airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) used to confirm an arrangement with a service provider. Travel documents may be subject to certain conditions and/or restrictions including, without limitation, being non-refundable, non-date-changeable and subject to cancellation and/or amendment fees. All travel documents are non transferable. All airline tickets must be issued in the name of the passport/photo identity holder, some carriers will deny carriage if the name or title on the ticket varies from the passport and the booking may be cancelled. Any errors in names on your documentation will be your responsibility if you do not advise us in writing at the time of booking. It is your responsibility to collect all travel documents from us prior to travel. As a general rule your travel documents will be available for collection 2 weeks prior to departure, however this will depend on your individual arrangements. Please contact your consultant the day before collection to confirm that the travel documents are ready for collection.


It is your responsibility to ensure that you are aware of any health requirements for your travel destinations and to ensure that you carry all necessary vaccination documentation.

Privacy policy and overseas data transfer:

Flight Centre is committed to protecting your personal information and agrees to handle your personal information in accordance with our Privacy Policy, which is available online at or in store. By providing personal information to us, you agree that our Privacy Policy will apply to how we handle your personal information and you consent to us collecting, using and disclosing your personal information as detailed in our Privacy Policy. In particular, you agree that in certain circumstances (such as where you request us to book international travel for you), we are permitted to disclose your personal information to overseas recipients. Such recipients may include the overseas travel service provider(s) (e.g. accommodation or tour providers) with whom you seek to make a booking. These travel service providers will in most cases receive your personal information in the country in which they will provide the services to you or in which their business is based. We may also disclose your personal information to our overseas related entities (including those in Australia, the USA, the UK, South Africa, Canada, India and Hong Kong) and to service providers who perform services for us outside of New Zealand. Generally, we will only disclose your personal information to these overseas recipients in connection with facilitation of your travel booking and/or to enable the performance of administrative and technical services by them on our behalf. Where we disclose your personal information to an overseas recipient, you agree that we will not be required to ensure the recipient’s compliance with New Zealand privacy laws or otherwise accountable for how the recipient handles your personal information.

Governing law:

If any dispute arises in relation to the agreement between you and us as constituted by these terms and conditions or otherwise, the laws of New Zealand will apply. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of New Zealand and waive any right that you may have to object to an action being brought in those courts.

Monies not held on trust:

All monies paid by you to us will be the property of Flight Centre and will be a debt due and payable to the travel service provider once the services to which the money relates have been provided. You agree and acknowledge that such monies will not be held by Flight Centre on trust for and on behalf of you and Flight Centre may hold such monies in any account as it sees fit, including with its own and/or other customer monies.


In the event that there is any inconsistency between these terms and conditions and any other Flight Centre documentation relating to your travel, these terms and conditions shall prevail.

I acknowledge that I am 18 years of age or older, and that I understand and agree with the above terms and conditions. I also agree that I have authority to bind all passengers I book on behalf of under the same terms and conditions.

Children travelling alone:

Flights for Unaccompanied Minors cannot be booked online.

To provide for the wellbeing of children travelling alone (otherwise known as Unaccompanied Minors), airlines have specific requirements. Flights for Unaccompanied Minors cannot be booked online. To make a flight booking for an unaccompanied minor please call us on 0800 24 35 44 and one of our consultants will advise the conditions for the airline of your choice.

The following information relating to general rules for Unaccompanied Minors is a guide only and may vary from airline to airline:

  • Any child aged 5 to 11 years (inclusive) travelling alone on a flight must be booked as an Unaccompanied Minor.
  • If your child is under 12 years of age and is not booked as an Unaccompanied Minor, then the child must be accompanied by another person 15 years of age or older.
  • Any child aged 12 to 15 years (inclusive) may also travel as an Unaccompanied Minor if requested by the parent/legal guardian.
  • Children between 5-11 years of age attempting to travel alone and who have NOT been booked as an Unaccompanied Minor may be denied travel by the Airlines until they have been provided with all relevant details in relation to the child's travel arrangements.
  • An Unaccompanied Minor Form will need to be completed by the parent/legal guardian for this service. Also, there may be a fee involved for this service by the airline.

Travelling on Jetstar

Jetstar requires that passengers are able to travel independently. The airline does not have the systems, staff or facilities required to assume responsibility for assistance and supervision of passengers. Children requiring supervision will not be regarded as able to travel independently on the basis that they may cause a disruption or endanger themselves or others if travelling unaccompanied. As a guide, children who are not yet attending secondary school will be regarded as unable to travel independently and will not be eligible to travel unless they are accompanied by an appropriate Accompanying Passenger. An Accompanying Passenger generally will be at least 15 years old.