Bookings & enquiries

Enquiry All times are NZST unless otherwise noted

Emergency Global Assistance

+61 7 3170 7850

Within New Zealand call:
0800 32 27 74

International dialing codes »

24 hours a day, 365 days a year

All new bookings and enquiries

0800 24 35 44

24 hours a day, 365 days a year

Enquire online »

To change any booking
made in store

Contact the store where you made your booking.
Use our store finder or check your itinerary for contact information.

To change a flight booking
made on the website

0800 32 66 54

International Customers call:
+61 7 3170 7886
International dialing codes »

Non-Daylight Savings Hours:
Monday to Sunday 9:00am - 9:00pm

Daylight Savings Hours:
Monday to Sunday10:00am - 10:00pm

Customer Feedback

Please call our Customer Experience department if you have a compliment or a complaint

0800 22 75 00

Monday to Friday 9:00am - 5:30pm

Email us at customerexperience@flightcentre.co.nz

To find your nearest
Travel Broker

Use our broker finder to find your nearest Travel Broker.

Please be advised that unsolicited proposals for provision of SEO and/or SEM services and/or unsolicited advertising & marketing proposals will not be responded to.

Travel Extras

Enquiry All times are NZST unless otherwise noted

Car Hire »

0800 24 35 44

24 hours a day, 365 days a year

Travel Insurance »

provided by Covermore Insurance

0800 24 35 44

To book your travel insurance.
Book now »

Gift Cards »

0800 24 35 44

24 hours a day, 365 days a year

Please be advised that unsolicited proposals for provision of SEO and/or SEM services and/or unsolicited advertising & marketing proposals will not be responded to.

Expert Teams

Enquiry All times are NZST unless otherwise noted

For a Travel Expert near you

0800 24 35 44

Find a store »
Email a travel expert»

24 hours a day, 365 days a year

Travel Broker »

Find a broker »

Honeymoon Travel »

0800 24 35 44

24 hours a day, 365 days a year

Round the World »

0800 35 00 65

Monday to Friday 9:00am - 5:30pm

Saturday: 9:00am - 4:00pm

Business Travel »

0800 83 80 10

Monday to Friday 8:30am - 5:30pm

www.corporatetraveller.co.nz

Group Travel »

0800 35 94 76

Monday to Friday 8:30am - 5:30pm

Please be advised that unsolicited proposals for provision of SEO and/or SEM services and/or unsolicited advertising & marketing proposals will not be responded to.

Feedback

Enquiry All times are NZST unless otherwise noted

Customer Feedback

Please call our Customer Experience department if you have a compliment or a complaint

0800 22 75 00

Monday to Friday 9:00am - 5:30pm

Email us at customerexperience@flightcentre.co.nz

Please be advised that unsolicited proposals for provision of SEO and/or SEM services and/or unsolicited advertising & marketing proposals will not be responded to.

Social

Corporate

Enquiry All times are NZST unless otherwise noted

Head Office

Flight Centre's support functions and corporate brands.

0800 22 75 00

Flight Centre New Zealand
124 Vincent Street, Auckland
Email customerexperience@flightcentre.co.nz

Flight Centre Foundation

Flight Centre Foundation

Charity Request: foundation@flightcentre.co.nz

Media & Communications Enquiries

Media should direct their enquiries to Flight Centre's PR Team.

 

(021) 583 171

Email media@flightcentre.co.nz

Media releases

Recruitment »

Visit Flight Centre Careers »

Please be advised that unsolicited proposals for provision of SEO and/or SEM services and/or unsolicited advertising & marketing proposals will not be responded to.

FAQ

Booking Online

I have encountered an error or have an error message on my screen, what should I do?

  • Check your email account for an itinerary, including spam/junk mail.
  • Please call Website Customer Support on 0800 32 66 54 for assistance.

Can I use my Flight Centre Gift Voucher to book online?

Gift Cards are unable to be redeemed online at this stage. Please call a Travel Expert on 0800 24 35 44 or visit your local store to book. 

Does the name I book my flights under need to be the same as my passport?

Yes. It must be exactly as per your passport. Please do not use an alias, nickname or abbreviation as this can result in you being denied boarding by the airline.

My Booking

Can I change or cancel my booking?

Absolutely! In order to change or cancel your booking, you’ll need to speak to your Travel Expert on 0800 24 35 44. The below Flight Centre fees will apply in addition to any Airline or Supplier fees.

Subject to your refund and remedy rights under the Consumer Guarantees Act, the following change and cancellation fees apply to all bookings (including online bookings and bookings made with a Travel Expert):

  • Each change to a Domestic/Trans-Tasman booking will incur a fee of $50 per passenger per booking in addition to supplier fees.
  • Cancellations to Domestic/Trans-Tasman bookings will incur a fee of $75 per passenger per booking in addition to supplier fees.
  • Each change to an International booking (excluding Trans-Tasman bookings) will incur a fee of $125 per passenger per booking in addition to supplier fees.
  • Cancellations to International bookings (excluding Trans-Tasman bookings) will incur a fee of $350 per passenger per booking in addition to supplier fees.

Supplier Change and Cancellation Fees: Cancelled bookings may also incur supplier fees, which can be up to 100% of the cost of the booking, regardless of whether travel has commenced.  Supplier fees may also apply where a booking is changed and when tickets or documents are re-issued. Where we incur any liability for a supplier cancellation fee for any booking which you change or cancel, you agree to indemnify us for the amount of that fee.  Where you seek a refund for a cancelled booking for which payment has been made to the supplier, we will not provide a refund to you until we receive the funds from that supplier.

I don’t want to travel anymore, can I change the name of my ticket?

It depends on the type of ticket you purchased. Some tickets are more restrictive than others and therefore don’t allow name changes and some do allow changes but most of the time for a fee.
It’s best to give your Travel Expert a call on 0800 24 35 44, or for after hours support contact our Website Customer Support team on 0800 32 66 54 to discuss this further. Please also see ‘Can I change or cancel my booking’ to check the minimum Flight Centre fees that will apply when you make any change to your booking.

Can someone else make changes to my booking on my behalf?

We take privacy and security of your booking very seriously. Due to privacy laws, Flight Centre Travel Group can only discuss details or make changes/cancellations to a booking with a listed traveller, credit card holder or other authorised person.

Please refer to Flight Centre Travel Group’s Privacy Policy.  

Travel Information

I’m leaving tomorrow and want to check that the flight is leaving as scheduled, how do I do this?

You’re so organised…and we love that! Now, the easiest way to do this is directly through the Airline’s website, in their ‘Manage my booking’ section. You’ll need to make sure you have your Airline reference available which is located on your itinerary as per below:

However, if for some reason this isn’t working; please do not hesitate to contact your Travel Expert on 0800 24 35 44 or after hours contact our Website Customer Support team on 0800 32 66 54 and they’ll reconfirm the details for you.

Baggage

  • For general information on airline baggage read more
  • To confirm the baggage allowance and dimensions for your particular flight please refer to the airlines website detailed information.

I’m travelling with over 50 pairs of shoes and don’t know if I need to purchase more baggage, where can I find out what my baggage allowance is?

Well that’s easy – all you have to do is go to the Airline’s website that you’re travelling with and use the Airline reference located on your itinerary to ‘manage your booking’. From there you should be able to see your baggage allowance or purchase extra if necessary. If you have any problems, you can call us on 0800 24 35 44 and we can check things over. No shoe shall be left behind!

I travelled to Singapore for work and my manager needs an invoice detailing my flight costs, how can I get one?

Wow your job sounds amazing! You were sent an invoice in the original email with your itinerary, however if you no longer have this (or if it’s incorrect) you can call your Travel Expert on 0800 24 35 44 and they can arrange a copy.