Hawaiian Airlines

Hawaiian Airlines

IATA Code      HA

Year Founded      1929

Destinations         28

Headquarters        Honolulu, Hawai`i

About Hawaiian Airlines

Headquartered in Honolulu, Hawaiian Airlines is the major airline of the US state of Hawaii. Not only does Hawaiian Airlines connect every major Hawaiian island, it also flies to Brisbane, Sydney and Auckland, as well as other major cities across Asia, the South Pacific and North America. What’s more, Hawaiian Airlines is partnered with several other international airlines such as Virgin Atlantic, Virgin Australia and Japan Airlines, connecting you even more destinations around the world.

Hawaiian Airlines offers travel in the categories of Main Cabin, Extra Comfort and Premium Cabin (First/Business Class), with preferred seating also available.

Cabin Classes

Economy – "Maile Class"

Hawaiian Airlines features the Boeing 767-300 and the Airbus A-330-200s on international flights. The economy class cabin features an industry standard 31 to 32 inch seat pitch however Hawaiian does offer the option to purchase a preferred seat for a set fee which is determined by the destination. Preferred seats offer greater leg room as well as priority boarding and seats may be purchased online, at the airport kiosk or at the check-in counter.

Economy class seats feature adjustable headrests for greater comfort. Seats on the Airbus A-330 also feature a USB ports for tablet and smart phone recharging. There are no AC power points for laptop recharging.

Entertainment: Entertainment in Hawaiian Economy varies depending on the aircraft. Economy class passengers on the 767s have the option of renting a digEplayer which is a portable tablet like TV screen that has hours of entertainment options available such as movies, music and TV shows. Headphones are supplied but there is an additional fee to rent this device. For those who choose not to rent the digEplayer, the main entertainment consists of preselected programming which is viewed on shared TV monitors located throughout the cabin.

The A-330 economy cabin features touch screen video monitors located in the back of each seat. There is a small charge for movies, TV shows and other on demand programming and passengers are able to swipe their credit card right at their seat for hours of entertainment options.    

Food and Beverage: Flights between Australia and Hawaii feature a complimentary meal and beverage service with lunch or dinner served after departure and a continental breakfast offered before arrival. There are also items available for purchase such as chocolate bars, crisps, and other snack foods. A wide array of beverages such as juices, sodas, coffee, tea and water are complimentary while alcoholic beverages are available for purchase.

First Class – "Pikake Class"

Hawaiian’s first class seats are located in a separate cabin for added privacy. Wide recliner seats with a comfortable 2x2x2 configuration allow for easy aisle access and plenty of room to stretch out. A full range of complimentary service and entertainment features are offered in first class.

Entertainment: First Class passengers receive complimentary on-demand entertainment. A wide selection of programming is available, from movies, TV shows and music. This programming can be enjoyed on portable digEplayers on Boeing 767 aircraft or on personal seat mounted screens on Airbus A-330 operated flights. First class seats on the A-330 also feature AC power and USB ports for laptop and portable electronic device recharge and usage.

Food and Beverage: Passengers are treated to a full three course meal in first class which includes a starter, soup and salad, a choice of main and a dessert. A continental breakfast is served before arrival in Hawaii or Australia. All beverages, including beer, wine and spirits are complimentary.

Airbus A330-200 Auckland - Honolulu - Auckland
Seating:  Two Class Cabin

18 Business, 2-2-2  (AB-CG-HJ) – 180 Degree lie-flat
236 Economy, 2-4-2 (AB-CDEG-HJ) – 31”/32” pitch, 6” recline
68 Extra Comfort Economy, see map online. 36” pitch.
Upgrade to Extra Comfort Economy online for a fee after ticketing

Airbus A321 Neo
Seating:  Two Class Cabin

Now servicing Mainland USA. See Website for information & Extra Comfort Economy Available

16 Business, 2-2– Recliner
129 Economy, 3-3 (ABC-GHJ) 31” pitch
44 Extra Comfort Economy, see map online. 36” pitch
Upgrade to Extra Comfort Economy online for a fee after ticketing

In-Flight Entertainment
Business: Modern Tablet , Economy: 9” + USB
A330 Airbus:  in-seat,
AKL-HNL-AKL, FREE Entertainment.
Economy: Domestic US sectors From HNL-13 USA Gateway Cities Entertainment is purchased on board with a Credit Card.
FREE “Unlimited TV and More” package with Upgrade to Extra Comfort Economy – HNL through to Mainland USA on A330 Aicraft ONLY
A321 Neo Aircraft. Guests seated in the Main Cabin and Extra Comfort Economy can stream inflight entertainment to their mobile devices, tablets or laptops through in-app purchase on the Hawaiian Airlines Entertainment app.


Hawaiian Airlines Baggage Allowance

One piece of hand luggage is permitted along with one personal item such as purse, laptop, backpack or briefcase. The maximum weight limit for carry-on pieces is 11.5kg or 25lbs (22” H – 14” L – 9” D).

liquids and gels in cabin baggage must be in containers no larger than 100ml or 3.4 ounces and stored in a clear, sealable bag for inspection at the security checkpoint.


Checked baggage allowance to and from New Zealand allow for 2 bags with a maximum weight of 32kg each. The maximum linear dimensions of each bag may not exceed 157cm. This may be determined by adding the length, width and height of the bag.

Luggage weighing over 32kg or 70lbs will not be accepted on flights between the U.S. and New Zealand.

Bulky Items

Surf, Paddle, Kite & Wake Boards in lieu of one bag from Auckland

- (max 2 boards per board bag) when travel is non-stop, direct and/or connecting service. Full Length-115in/292cm up to 32kgs See Hawaiian Airlines website for Rules Restrictions and Fees

Golf Equipment in lieu of one bag from Auckland

- one golf bag containing no more than 14 golf clubs, 12 golf balls, and one pair of golf shoes.

Bicycles $150 USD from Auckland per INTERNATIONAL sector, per Neighbour Island sector $35 USD, per sector $100 USD to continental U.S.

Ask your local travel expert for further dimension restrictions, baggage fees & additional information

Infant Baggage

Infants are not granted a baggage allowance however the adult or parent may take a car seat or stroller on board as hand luggage in addition to the adult’s carry-on allowance. These items may also be checked in free of charge.


Check-in online or in person
Hawaiian offers both web check-in as well as airport check-in at the counter. Web check-in is permitted from 24 hours before departure. Passengers may select their seat and pay baggage fees online as well. Once check-in is complete the passenger will be able to print out the boarding pass. Passengers are always free to check in at the airport ticket counter. Airport service and check-in desks usually open 3 to 4 hours before departure.

International Check-in Guide

Know what time you need to leave the house to get to the airport
Pack your things, check out our baggage guide
Have your flight itinerary ready
Ensure you have your valid passport ready

Be at the airport at least 120 minutes prior to scheduled departure time

Proceed to check-in counter with passport and itinerary ready
Go through security
Continue through customs
Check the gate number and flight status
Sit down and get comfy!


Unwind in tropical Hawaiian style

Auckland – Strata Lounge
Honolulu – Plumeria Lounge

Hawaiian’s Premier Club lounges offer a quiet environment in which to relax and unwind before a flight. Located in Honolulu, Kahului on Maui, Kona, Hilo, Lihue and Los Angeles, lounges feature snacks and beverages as well as flight benefits such as priority boarding, express check-in and express security lanes at Honolulu. Membership is available for purchase or is complimentary with Gold or Platinum membership in Hawaiian’s frequent flyer program, HawaiianMiles.

Frequent Flyer

Gain HawaiianMiles when you fly

Free to Join, Flexible to use, apply for retroactive miles online. Eligible for discounted Neighbour island luggage charges.

HawaiianMiles, Hawaiian’s frequent flyer program, lets passengers earn and redeem miles for travel on Hawaiian Airlines flights.  HawaiianMiles may also be earned and redeemed on partner airlines including Virgin Australia, Virgin America, Delta Air Lines, American Airlines, Jet Blue, Korean, ANA and China Airlines. Conversely, Virgin Australia Velocity members are also able to earn and redeem Velocity points on Hawaiian Airlines flights.

Other HawaiianMiles travel partners include most major car rental companies, hotel chains and cruise retailers. HawaiianMiles points may be used for upgrades, lounge entry, award travel and more.

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