Have you heard the news?
Recently Cruiseabout joined Flight Centre & Travel Associates!
Our cruising specialists have prided themselves on bringing their knowledge and passion to create the perfect cruise itinerary for our clients. The consultants you’ve come to know are still committed to providing you with the same great service and travel advice.
Emergency Assistance
For urgent after hours assistance with existing travel arrangements
Within New Zealand call: 0800 32 27 74. Outside New Zealand call: +61 7 3170 7850
FAQs
What is happening to Cruiseabout?
Cruiseabout has always been part of the Flight Centre Travel Group family but has joined forces with our most recognised and successful brands, Flight Centre and Travel Associates.
Why is Cruiseabout becoming part of Flight Centre and Travel Associates?
Our customers are at the heart of our business. We believe by simplifying our business and investing in our most recognised and successful brands, we will improve the expertise of our people to enhance our customers’ experience. You’ll continue to enjoy the specialist expertise you’ve come to expect at Cruiseabout, with the added bonus of new and unique products to enhance our customer value proposition and ensure the best flights, cruises, tours, accommodation and much more.
I have an existing booking with Cruiseabout. What will happen to my booking?
The changes will not have any impact on existing bookings. Your booking will remain safely in the hands of Flight Centre or Travel Associates and your booking will continue to be looked after by one of our amazing cruise specialists.
Will the changes impact my finance arrangements?
There will be no changes to your interest free finance arrangement.
Will my store's phone number stay the same?
Yes, your store's phone number will remain the same.
How do I contact my consultant?
You'll be able to reach your consultant using the same phone number and email address.
Can I still book products advertised on the Cruiseabout website?
Yes, product advertised on our websites is still available to purchase. Our website will remain completely functional during the transition period.
I have a Cruiseabout Gift Card. Can I still use it?
Cruiseabout Gift Cards can be redeemed at any Flight Centre or Travel Associates store within New Zealand. The same terms and conditions apply.
I have a marketing voucher for Cruiseabout. Can it still be redeemed?
Cruiseabout vouchers can be redeemed at any Flight Centre or Travel Associates store within New Zealand. The same terms and conditions apply.
Who can I contact if I require assistance while I am on my holiday?
Your consultant will still be available to contact otherwise our 24/7 assist is available on 0800 32 27 74 or +61 7 3170 7850
I have a Cruiseabout registry. Can my guests still contribute? How do I redeem my available funds?
Guests will still be able to contribute to your registry until the closure date is reached. Registry contributions are converted to Gift Cards which can be redeemed at Flight Centre and Travel Associates stores within New Zealand. The same terms and conditions apply.
Who can I contact for more information?
For further information, we recommend contacting your store or consultant directly or for any concerns our Customer Experience team on 0800 22 75 00