What fares will Flight Centre price beat?

Our Lowest Airfare Guarantee applies to international airfares that originate in/depart from New Zealand. Excludes domestic airfares.

Who will Flight Centre accept airfare quotes from?

Other New Zealand travel agencies, airlines and New Zealand registered businesses and websites.

How much will Flight Centre beat my quote by?

We will beat your quote by:

  • $5 per person off Trans-Tasman and Pacific
  • $15 per person off Asia and the Americas
  • $25 per person off UK/ Europe, Middle East and Africa

What does available mean?

The airfare must be available and able to be booked by the general public when you bring it to us. Any quotes should be provided to Flight Centre on the same day that they are obtained. Available means that the identical airfare you have received a quote for is currently saleable and able to be booked in the same booking class, for the same number of passengers, on the same date and at the same time. Fares available due to membership of a group or corporate entity or subscription to a closed user group are excluded.

What if I want to travel on a different date than on my original quote?

The price beat applies only for travel on the same dates and flights.

When can I ask Flight Centre to price beat?

Your airfare quote must be in writing and must be presented to us prior to booking. It does not apply to written quotes presented after booking.

What if I want to use this price for my friends to book?

The quote must reflect the number of passengers looking to book as per the quote. Of course, if we can book everyone at the same low price we'll do so.

Will Flight Centre beat quotes from foreign websites or for travel that originates outside New Zealand?

No.

What happens if Flight Centre beats the price I have been quoted?

If the qualifying criteria are met we will beat your international airfare quote and you must book and pay a deposit or in full at that time.

Can I pay by finance card?

Yes, but all applicable merchant charges do apply. Some finance companies charge a set-up and transaction fee, which will be on-charged.

What happens if I have already booked and then find a cheaper price for the same flight but I have not paid in full?

Flight Centre will only price beat where your quote is presented to us prior to booking. Of course, your Flight Centre consultant will be happy to rebook on the cheaper fare if it is available at the time you are travelling. Cancellation or change fees may apply to your original booking.

What happens if I have already booked and paid in full and then find a cheaper price for the same flight?

Flight Centre will only price beat where your quote is presented to us prior to booking. Of course, your Flight Centre consultant will be happy to rebook on the cheaper fare if it is available at the time you are travelling. Cancellation or change fees may apply to your original booking.

What if my Flight Centre consultant is unable to beat the international airfare I have been quoted?

If we are required to beat your international airfare quote and we don't then you Fly Free. Your consultant will do everything they can to beat the airfare you have been quoted. If the qualifying criteria are met we will beat that price. If the qualifying criteria are met and your consultant does not beat your quoted price you will receive your international flight free of charge. If this applies to you, or if you are dissatisfied with our service, please contact Flight Centre Customer Experience on 0800 227 500.

How do I get my free flight if Flight Centre is required to beat my international airfare quote and doesn't?

If the qualifying criteria are met and your consultant does not beat your quoted price you will receive your international flight free of charge. If this applies to you, or if you are dissatisfied with our service, please contact Flight Centre Customer Relations on 0800 227 500.

When can I use my free flight?

The free flight applies to the international airfare quote you are currently requesting Flight Centre to beat.

Who books and pays for the free flight?

We will book and pay for your free flight which will be identical to the one you have asked us to price beat.

Can I be reimbursed for a flight I have booked?

No. We do not reimburse you for flights you have purchased elsewhere, nor do we provide you with cash or vouchers to the value of the flight we were asked to price beat.

When do I need to claim my free flight?

You must make your free flight claim prior to flying or within 7 days of your quote not being beaten (whichever occurs first).