Travel Bubble - FAQ

General FAQ

Can I use my existing travel credit to book my travel?

If you have Flight Centre store credit on file, you’re welcome to use this towards any booking at Flight Centre. If you have supplier credit held with us (eg. airline, hotel, tour operator) this can only be redeemed on product from that same supplier via Flight Centre. Speak to your Travel Expert for more information on redeeming your credit.

Can I get insurance that will cover me for COVID-19?

We offer travel insurance via our provider CoverMore which covers a wide range of COVID-19 related events. However, there is currently no insurer that will cover expenses incurred in the case of a government mandated lockdown in Australia, Cook Islands or New Zealand.

We always recommend purchasing travel insurance for any travel. Speak to your Travel Expert to find the best option for you.

Do I need to wear a mask on the plane?

Yes. You will be required to wear a mask all commercial flights. The airline will provide one for you when boarding if you don’t bring one yourself.

What happens if a lockdown occurs before I travel?

If a Government mandated lockdown occurs before you travel which impacts your travel date, your travel may be postponed or cancelled. Each supplier (eg. airline, hotel, theme park) has different policies on customer refunds in the case of a Government lockdown. It is worth understanding these before booking. Any costs incurred as a result of a Government mandated lockdown delaying your trip will be the responsibility of the customer, and cannot be covered by Flight Centre.

Will a Flight Centre cancellation fee apply if my travel is disrupted due to COVID-19?

If your travel is cancelled by the supplier or due to a government lockdown, a Flight Centre cancellation fee will not be charged.

If you choose to change the date of your trans-Tasman or Cook Islands booking, a $50 per person Flight Centre fee will be applied. If you choose to cancel your booking, a $75 per person Flight Centre cancellation fee will be applied (capped at 4 people per booking). This does not include any supplier fees which may be additional.

Fully Flexi Fares are free of charge to date-change and are fully refundable if cancelled. Speak to your Travel Expert about flexible options for your travel.

Should I book a Fully Flexi Fare/ Holiday?

Booking a Fully Flexi Fate or Holiday will allow you the choice to cancel or change the date of your booking without hassle or fees. Speak to your Travel Expert about the right option for you.

Restrictions are often changing, we recommend that you stay up to date with the latest guidelines at safetravel.govt.nz and the official government website of the state that you’re travelling to.

Cook Islands Travel FAQ

For the most up to date information on entering Cook Islands, please visit https://www.health.gov.ck/covid19/ 

Am I permitted to enter the Cook Islands? 

To be eligible to travel to or from the Cook Islands and New Zealand on a quarantine-free flight you must first meet the following eligibility criteria: 

  • in the 14-day period before travel, you must have been only in New Zealand or the Cook Islands;
  • during the 14-day period before travel, you must not have had a positive COVID-19 test (or if you have, you have written advice from a health practitioner that you are no longer infectious); 
  • you must not be awaiting the results of a COVID-19 test that was undergone during the 14-day period. 

Normal immigration rules apply.

What are the immigation requirements? 

New Zealand citizens, who meet the quarantine-free-travel eligibility criteria, may travel between Cook Islands and New Zealand without a visa or New Zealand electronic Travel Authority (NZeTA). 

For more information and full requirements, see here

Do I need to quarantine in the Cook Islands? 

Provided you have been within New Zealand for a minimum of 14 days, as of May 17th, you will not need to quarantine on arrival. If you are experiencing cold & flu symptoms it is not advised for you to travel. If you’re exhibiting signs of being unwell, you are at risk of being refused boarding on your flight. 

Under quarantine-free arrangement, people from the Cook Islands can travel directly to New Zealand, and travellers from New Zealand do the same entering the Cook Islands, as long as they meet the eligibility criteria and normal immigration rules.

What happens if a lockdown occurs while I’m abroad?

Travellers are advised that a resurgence of COVID-19 could change the conditions you are  travelling under. This could mean your return travel is delayed and you may be asked to: 

  • Monitor symptoms on return 
  • Get a pre-departure test 
  • Self-isolate on arrival 
  • In some situations, go into managed isolation
     

By undertaking travel at this time, you are accepting that it will be your responsibility to manage any COVID-19-related travel disruption and associated costs. Please check the terms and  conditions of your tickets and travel insurance. 

Do I need a COVID-19 test to travel to/from the Cook Islands?

No, you are not required to have taken a COVID-19 test to enter the Cook Islands. However, you may be asked to take a COVID-19 test during your travel in the process of routine screening. 

Do I need a COVID-19 vaccination to travel?

No, you are not required to have had a COVID-19 vaccination to enter the Cook Islands.

Trans-Tasman Travel FAQ

Am I permitted to enter Australia? 

To travel from New Zealand to Australia on a quarantine-free flight, you must meet the criteria set by the Australian Government. 

The current guidelines state that you must have been in New Zealand for a minimum of 14 days to enter Australia quarantine-free. Please be aware that restrictions may change at any time and normal visa entry requirements apply. 

Before you travel to Australia, you should complete the Australia Travel Declaration at least 72 hours before your departure for Australia. The Australia Travel Declaration collects your contact details in Australia, flight details, quarantine requirements and your health status.

To find out if you’re eligible to enter Australia quarantine-free see here: https://covid19.homeaffairs.gov.au/new-zealand-safe-travel-zone

To find out if you need a visa to enter Australia see here: https://covid19.homeaffairs.gov.au/i-want-apply-visa

Do I need to quarantine in Australia? 

Provided you have been within New Zealand for a minimum of 14 days, you do not currently need to quarantine on arrival in Australia. If you are experiencing cold & flu symptoms it is not advised for you to travel. If you’re exhibiting signs of being unwell, you are at risk of being refused boarding on your flight. 

Upon arrival in Australia there are a few things you will need to do to keep yourself and others safe  from COVID-19: 

Do I need to quarantine on return to New Zealand? 

As of April 19th, if you’re exiting Australia you do not need to quarantine on return to New Zealand provided you have not travelled outside of New Zealand or Australia for the past 14 days. 

What happens if a lockdown occurs while I’m abroad?

Travellers are advised that a resurgence of COVID-19 could change the conditions you are  travelling under. This could mean your return travel is delayed and you may be asked to: 

  • Monitor symptoms on return 
  • Get a pre-departure test 
  • Self-isolate on arrival 
  • In some situations, go into managed isolation
     

By undertaking travel at this time, you are accepting that it will be your responsibility to manage  any COVID-19-related travel disruption and associated costs. Please check the terms and  conditions of your tickets and travel insurance. 

Do I need a COVID-19 test to travel to/from Australia?

No, you are not required to have taken a COVID-19 test to enter Australia. However, you may be asked to take a COVID-19 test during your travel in the process of routine screening. 

Do I need a COVID-19 vaccination to travel?

No, you are not required to have had a COVID-19 vaccination to enter Australia. 

 

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