Las Vegas Shooting - 03 October 2017

On Sunday October 1st 2018 a mass shooting occurred at the Route 91 Festival across from the Mandalay Bay Hotel on the Las Vegas strip.

The Las Vegas McCarran Airport is open and operating although services may be delayed.  The main roads in and out of Las Vegas are also open.

Customers who are currently staying at the Mandalay Bay, or who are due to arrive in the next 24 hours, may face some disruptions. All other hotels are operating as usual.  

Should you be concerned about upcoming travel we recommend phoning your travel expert for the most up-to-date information and advice. You can also phone Flight Centres 24/7 helpline on 0800 24 35 44.

We also recommend registering your details at www.safetravel.govt.nz to receive up-to-date travel alerts.
 

Bali - Mount Agung - 25 September 2017


Indonesia has issued its highest level alert for a volcano in relation to Mount Agung on Bali.

The latest report from Indonesia's volcano observatory for aviation said the likelihood of an eruption appears to be increasing. But that eruptions cannot be predicted with perfect accuracy.

At present, flights are operating as normal and there are no changes to departure times.

Travellers in the area should take advice from local authorities; there should be zero public activity within the specified radius. Outside of the exclusion zone the island is considered safe, this includes the main tourist areas.

If you are due to be travelling to Bali and have any questions we recommend contacting your store or travel expert for the most up to date advice. At Flight Centre we have our 24/7 helpline service so you can contact us at any time.

We also recommend registering your details with Safe Travel in order to keep updated on the most recent information.

We will be continuing to monitor the situation and will update this page should there be any further developments.
 

US Executive Order now in limited effect - 28 June 2017

 
The Supreme Court of the United States (SCOTUS) ruled on 26 June 2017 to allow the President’s executive order relating to the travel ban to be implemented in limited effect.
 
Effective 29 June 2017 and until further notice, there are restrictions on citizens of Iran, Libya, Somalia, Sudan, Syria and Yemen from entering the US. 
 
People who are dual citizens of one of the listed countries and another will still require a visa to enter the USA but will not be restricted.
 
Please refer to your nearest US embassy or consulate for further clarification.
 

Travel Announcement - Qatar - 06 June 2017

 

The Maldives, Yemen, Libya, Bahrain, Egypt, Saudi Arabia and the United Arab Emirates (UAE) have suspended all diplomatic ties with Qatar.

All air and sea ports as well as land borders between Qatar and these seven nations are closed which means that all flights are suspended until further notice.

There will be very few travellers from New Zealand affected by the announcement, for example anyone due to be flying Qatar Airways (ie. up to Europe) is business as usual, unless they are flying from Doha to one of the seven nations listed above.

Any Flight Centre customers who are due to be travelling to the region that have questions should speak to their travel expert as soon as possible. Affected airlines are offering refunds or re-accommodation to other ports for customers.

Flight Centre will be continuing to monitor the situation and will update this page should there be any further developments. 

 

Manchester Explosions - 23 May 2017

 
On Monday 22nd May (local time) in Manchester, England, a terror attack occured with multiple explosions at a concert arena.
 
Manchester Airport is still operational but the rail network in and around the affected area will be experiencing delays.
 
Should you be concerned about upcoming travel we recommend phoning your travel expert for the most up-to-date information and advice. You can also phone Flight Centres 24/7 helpline on 0800 24 35 44.
 
We also recommend registering your details at www.safetravel.govt.nz to receive up-to-date travel alerts.
 

Auckland Airport Delays - 22 May 2017

Due to the earlier distruption at Auckland Airport as a result from the software malfunction, there are delays traveling through the Auckland International and Domestic Terminals.
 
If you are traveling through Auckland Airport today, please allow extra time as there will be delays throughout the airport.
 
Should you require immediate assistance today you can phone Flight Centres 24/7 number on 0800 24 35 44. 
 

Cyclone Cook - 13 April 2017

Cyclone Cook is due to make landfall in New Zealand this evening and some disruption is predicted in parts of the country, particularly to domestic travel.

If you are due to be travelling today or tomorrow we recommend allowing plenty of time to transfer to the airport and checking with your airline directly for the most up-to-date information. 

Should you require immediate assistance today you can phone Flight Centres 24/7 number on 0800 24 35 44.

Flight Centre will be continuing to monitor the situation and will update this page should there be any further developments. 


American Airlines - 13 April 2017

American Airlines has today advised they will be suspending their Auckland – Los Angeles - Auckland service temporarily from 7 August to 6 October 2017 while they await the delivery of their new 787-9 aircraft into the NZ market. 

The service is due to re-commence with the new aircraft ex Auckland on 7 October 2017 (departing Los Angeles 05 October 2017).

Flight Centre travel experts are contacting all customers impacted by these changes. If you haven’t been contacted and have questions about upcoming travel with American Airlines we recommend you speak to your local travel expert as soon as possible. 


Gift Card Competition Scam Email - 13 April 2017

Recently we have seen and been aware of a suspicisous email circulating around, advising people to enter the draw to win a Flight Centre gift card of certain amounts.
 
Please note that this is no way associated with Flight Centre New Zealand and we deem this activity suspicious to obtain peoples details for further negative use.
 
If you receive an email similar to the below, please delete it straight away and do not open it. 
 
 
 
If you have any concerns, please feel free to call us on 0800 35 44 48 or email us at customerexperience@flightcentre.co.nz.
 

Personal Electronics Ban - 22 March 2017

On Tuesday 21 March 2017 the US government announced that certain electronic devices will be forbidden in the cabins of particular flights from the Middle East and North Africa, to the USA.  The UK government followed suit some hours later.
 
Below outlines the flights affected and what electronic devices are banned. Should you have questions about the new regulations in regards to your travel plans we advise you contact your travel expert or your airline as soon as possible to get the most up to date information.
 
Flight Centre will update this page should there be any further developments. 
 
USA flights affected:
Customers travelling on direct services to the USA from any of the following ten cities will not be permitted to carry most electronic devices in the cabin with them:
  • Abu Dhabi, UAE (AUH)
  • Dubai, UAE (DXB)
  • Amman, Jordan (AMM)
  • Istanbul, Turkey (IST)
  • Cairo, Egypt (CAI)
  • Jeddah, Saudi Arabia (JED)
  • Casablanca, Morocco (CAS)
  • Kuwait City, Kuwait (KWI)
  • Doha, Qatar (DOH)
  • Riyadh, Saudi Arabia (RUH)
 
UK flights are affected?
Customers travelling on direct services to the UK from any port in the following six countries will not be permitted to carry most electronic devices in the cabin with them:
  • Egypt
  • Saudi Arabia
  • Jordan
  • Tunisia
  • Lebanon
  • Turkey
 
What electronic devices are banned?
People on these flights will not be permitted to carry most electronic items that are larger than a smartphone in the cabin with them.  These items must be placed in their checked luggage.
  • Laptops - larger than 16cm x 9.3cm
  • Cameras and lenses – please check with the airline directly regarding specifications
  • Tablets / iPads / Kindles / e readers – larger than 16cm x 9.3cm
  • Portable DVD players - larger than 16cm x 9.3cm
  • Electronic game devices - larger than 16cm x 9.3cm
  • Travel printers and scanners - larger than 16cm x 9.3cm
 
Some airlines include bluetooth headphones and cameras in this ban.  It is very important that travelers check directly with their airline.   
 
UPDATE:
Please note: Effective 03 July, Etihad (EY) flights from Abu Dhabi (AUH) to the USA were exempted from the restrictions. From 05 July Emirates (EK) flights from Dubai (DXB) and Turkish Airlines (TK) flights from Istanbul (IST) were exempted and effective 07 July, Qatar flights from Doha (DOH) are exempt. Customers travelling on these three carriers between Abu Dhabi / Dubai / Doha and the USA may carry all their electronic devices on board.
 

Travel to the United States of America - 31 January 2017

Over the weekend President Trump signed an executive order that took immediate effect and which has denied certain people entry to the USA.

  • A ban denying entry to all refugees for a period of 120 days - even those already approved for resettlement.
  • An indefinite ban on all Syrian refugees
  • A 90 day ban on entry to the USA for all citizens of Iran, Iraq, Libya, Somalia, Sudan, Syria and Yemen

If you are due to be travelling to the USA we recommend speaking with your travel expert or directly with the airline as soon as possible for the most up-to-date information. 

At Flight Centre we have our 24/7 line so you can contact us at any time on 0800 24 35 44


South Island Earthquake - 14 November 2016

A large earthquake measuring 7.5 centred in Hanmer Springs north of Christchurch occurred at around midnight November 13 (local time). This earthquake was felt across much of New Zealand and has been followed by aftershocks throughout the night.

Damage has been reported in some parts of the country and as a result some Flight Centre stores will be closed until further notice. There will also be some disruptions to domestic travel across New Zealand. 

Should you require immediate assistance today you can phone Flight Centres 24/7 number on 0800 24 35 44. We also recommend checking with your airline directly should you be due to fly today. 

Flight Centre will be continuing to monitor the situation and will update this page should there be any further developments. 


Explosions in Thailand - 12 August 2016

There have been reports of explosions in Hua Hin, Phuket and Surat Thani.  Fires have also been reported in the southern provinces of Phang Nga, Krabie, Trang and Surat Thani. 

Should you be concerned about upcoming travel we recommend phoning your travel expert for the most up-to-date information and advice. You can also phone Flight Centres 24/7 helpline on 0800 24 35 44.

We also recommend registering your details at www.safetravel.govt.nz to receive up-to-date travel alerts.

Flight Centre are continuing to monitor the situation in Thailand and will update this page should there be any further developments. 


Incident in Nice, France – 15 July 2016

On Thursday 14 July 2016 (local time), a truck was intentionally driven through a crowd at Bastille Day celebrations in Nice, southern France.

Should you have concerns about upcoming travel to France we recommend phoning your travel expert for the most up-to-date information and advice.

We also recommend registering your details at www.safetravel.govt.nz to receive up-to-date travel alerts. You can also phone Flight Centres 24/7 helpline on 0800 24 35 44.

Flight Centre is continuing to monitor the situation in Nice and will update this page should there be any further developments.


Explosions at Istanbul Ataturk Airport - 06 Apr 2016

Late Tuesday evening June 28 2016 (local time) there were gunshots and two explosions at Istanbul's Ataturk International Airport (IST).  Subsequently all flights in and out of the airport have been temporarily suspended as the airport is in lockdown.   

Should you be due to travel to Istanbul's Ataturk International Airport (IST) or have concerns about upcoming travel to Turkey we recommend phoning your travel expert for the most up-to-date information and advice.

We also recommend registering your details at www.safetravel.govt.nz to receive up-to-date travel alerts.

Flight Centre are continuing to monitor the situation and will update this page should there be any further developments. 


Travel to Fiji - 06 Apr 2016

Ongoing heavy rain and flooding has resulted in the cancellation of a number of flights to Nadi, Fiji today, April 6 2016 (see the Nadi Airport website HERE).

If you are due to be travelling to Fiji we recommend speaking with your travel expert or directly with the airline as soon as possible for the most up-to-date information. 

At Flight Centre we have our 24/7 assist line so you can contact us at anytime. 


Brussels Terror Attacks - 23 Mar 2016

On Tuesday March 22nd 2016, two explosions occurred at Zaventum International Airport in Brussels and a further explosion occurred at Maelbeek station.

Should you have concerns about upcoming travel to Brussels we recommend phoning your travel expert for the most up-to-date information and advice.

We also recommend registering your details at www.safetravel.govt.nz to receive up-to-date travel alerts.

Flight Centre are continuing to monitor the situation and will update this page should there be any further developments. 


Cyclone Winston (Update) - 25 Feb 2016

Tropical Cyclone Winston struck Fiji on February 20 2016 causing widespread damage. Nadi International Airport has reopened and commercial flights have resumed. Many resorts have also re-opened although some are operating on limited availability.

Anyone due to depart to Fiji in the coming weeks should speak to their Flight Centre travel expert as soon as possible to discuss their travel plans.  

New Zealanders in Fiji are advised to follow the advice of the local authorities and keep family and friends in New Zealand informed of their safety and well-being.  

 

Cyclone Winston - 19 Feb 2016

Air New Zealand, Fiji Airways and Virgin Australia have advised flights to and from Nadi, Fiji this weekend will be affected by tropical cyclone Winston.
 
If you are due to be travelling to to Nadi this weekend we recommend speaking with your travel expert or directly with the airline as soon as possible for the most up-to-date information. 
 
At Flight Centre we have our 24/7 assist line so you can contact us at anytime. 
 

Zika Virus - 03 Feb 2016

There is ongoing concern about the spread of the mosquito-borne Zika virus and the impact of Zika infections on pregnant women and their babies. 

Cases of Zika virus have been reported in Africa, southern Asia, the Pacific Islands, and the Americas.

Should you be concerned about upcoming travel to any of the affected countries we recommend speaking with a medical expert and referring to the Ministry of Foreign Affairs and Travel website www.safetravel.govt.nz in order to make an informed choice about your travel plans.

Should you wish to discuss rearranging travel please speak with your travel expert as soon as possible. You can also phone the Flight Centre emergency assist line 24/7.


Air New Zealand, Virgin & Qantas - Vanuatu - 29 Jan 2016

Air New Zealand, Virgin Australia & Qantas have announced they will be suspending services to Vanuatu in light of on-going concerns about the condition of the runway to Port Vila International Airport. 

Air New Zealand will operate one more return service between Auckland and Vanuatu on Sunday January 24th 2016 in order to repatriate customers, supported by additional safety measures.

Should you be due to travel to Vanuatu with Air New Zealand or Qantas we recommend phoning your travel expert as soon as possible for the most up-to-date information and advice. You can also phone the Flight Centre emergency assist line 24/7.


Manila, Philippines (APEC Summit) - 17 Nov 2015

Due to the APEC summit being held in Manila from November 16 – 20 2015 there are currently some disruptions to flights in and out of Manila Airport.

Should you be due to travel to Manila during this time we recommend phoning your travel expert for the most up-to-date information and advice. You can also phone Flight Centre 24/7 on 0800 24 35 44.

Alternatively we recommend speaking directly with your airline for the most up-to-date schedule of available flights.


Paris Terror Attacks - 14 Nov 2015

In the wake of various terror attacks across Paris on Friday night (local time) the French government has declared a state of emergency and implemented new security measures. Should you have concerns about upcoming travel we recommend phoning your travel expert for the most up-to-date information and advice.

You can also phone Flight Centres 24/7 helpline on 0800 24 35 44. We also recommend registering your details at www.safetravel.govt.nz to recieve up-to-date travel alerts. Flight Centre are continuing to monitor the situation in Paris and will update this page should there be any further developments.


Bangkok Explosion - 18 Aug 2015

A large explosion has rocked central Bangkok.  Police have advised that the explosion occurred at Ratchaprasong, which is the name of an intersection and shopping centre in the Pathum Wan district of Bangkok.

Should you be concerned about upcoming travel we recommend phoning your travel expert for the most up-to-date information and advice. You can also phone Flight Centres 24/7 helpline on 0800 24 35 44.

We also recommend registering your details at www.safetravel.govt.nz to receive up-to-date travel alerts.

Flight Centre are continuing to monitor the situation in Thailand and will update this page should there be any further developments. 


Bali Volcano - 16 Jul 2015

Flights in and out of Denpasar and other Indonesian airports have been disrupted for a number of days now due to a volcanic ash cloud from the Mt Raung eruption

Improved conditions have meant some flights have been able to depart, however due to changeable wind conditions we are advising our customers call their travel expert as soon as possible to get the latest advice on their individual itineraries.

Customers can also speak directly with their airlines for the most up-to-date schedule of available flights.

Should you have any concerns about upcoming travel to Bali or any other affected Indonesian airports please speak with your travel expert or contact our 24/7 helpline on 0800 24 35 44.


Greece Update - 16 Jul 2015

The Greek government is set to default on loan repayments which has caused some unrest in Greece.  

Should you be concerned about upcoming travel we recommend phoning your travel expert for the most up-to-date information and advice on how best to prepare for your trip. You can also phone Flight Centres 24/7 helpline on 0800 24 35 44.

We also recommend registering your details at www.safetravel.govt.nz to receive up-to-date travel alerts.

Flight Centre are continuing to monitor the situation in Greece and will update this page should there be any further developments. 


USA ESTA Visas - 19 Jun 2015

The USA Department of State’s Bureau of Consular Affairs is currently experiencing technical problems with its visa systems. Currently, they are unable to print most immigrant and non-immigrant visas approved after June 8, 2015. In addition, U.S. embassies and consulates are unable to process new applications submitted on or after June 9, 2015. Please refer to these websites for more information:

Experts are currently working around the clock to correct the issue but at this stage we do not have an estimated time for a solution; however they have indicated they do not expect the system will be online before next week. Should you have any concerns about upcoming travel to the USA please speak with your travel expert or contact our 24/7 helpline on 0800 24 35 44. Please note we are continuing to monitor the situation and will update this page as information becomes available.