Air New Zealand

About Air New Zealand

Air New Zealand is the leading airline of New Zealand, and flies to 20 New Zealand destinations and also further afield including Australia, Asia, South Pacific, North America and more. It’s also a member of the extensive Star Alliance network, which means you can book with Air New Zealand to travel all over the world. Air New Zealand has a fleet of aircraft which ranges from the 50-seater Bombardier Q300 to the 348-seater Boeing 777-300.

Cabin classes on Air New Zealand flights fall into the categories of Economy, Premium Economy and Business Premier, and all come with Air New Zealand’s trademark friendliness, efficiency and exceptional Kiwi hospitality. Air New Zealand’s main hub is Auckland Airport, with other hubs in Sydney, Los Angeles, Hong Kong, Shanghai, Tokyo, London, Vancouver and Rarotonga.


Cabin Classes


The most economical, yet comfortable way to fly, Economy class on Air New Zealand features the latest seat design for maximum comfort and space. Leg room ranges from an industry standard 31 inch seat pitch to a more generous 34 inch pitch depending on the fare class ticketed and seat position in the cabin. For added comfort, adjustable headrests are can be moved to provide head and neck support.

A unique feature offered on the Boeing Triple 7 – 300 aircraft is the Economy Skycouch. Available on selected routes, the Skycouch is a set of three seats that transform into a flat space. Footrests are raised to an even position with the seat cushion to offer a total flat space.  

Entertainment: Personal seat back video screens are available on all Boeing wide-body aircraft operating international routes. Select from a wide range of on-demand entertainment that includes the latest movie releases, favourite classics and TV shows, music and games. Touch screen technology allows for easy screen navigation and headphones are provided at each seat.

Food and Beverage: For long haul flights to Asia, North America and London, the complimentary meal and beverage service includes a hot meal selection and a wide variety of drinks, including premium New Zealand wine.  

Premium Economy

Premium Economy is available on flights operated by Boeing 777 and 747 aircraft and is located in a designated cabin that is separate from the economy section. Added space and greater comfort are what sets Premium Economy apart. Wide seats, superior leg room and 50% more recline are all features on the Premium Economy seat. A leg rest and foot bar as well as four-way adjustable headrests add an additional level of comfort.

Premium Economy on the Triple 7-300 brings state-of-the-art, generously appointed seats to new levels. These seats are fitted within a shell like enclosure and set at a slight angle. The cleverly designed angled seats have the dual function of maximising privacy or allowing for more open space when travelling with a companion. When in the reclined position, the seat stays within the confines of its shell to prevent the person seated in front from intruding on the personal space of those seated behind.  In-seat power points are also available to charge personal electronic devices.

Entertainment: Over 580 hours of entertainment choices are available for on-demand viewing. Watch the latest movie, TV shows and news or just sit back and relax while listening to the huge music collection. For those who bring their own entertainment on board, most wide-body aircraft feature USB power connections to allow for continued use of personal devices.              

Food and Beverage: Chef inspired meal options are available in Premium Economy and matched with the finest New Zealand wines. Meals are served on crockery with special Air New Zealand cutlery. Snacks in between meals are also available and can be ordered directly from the seat back touch screen on Boeing 777-300 aircraft. The Boeing 777-200 and 747 fleet also feature a refreshment bar.

Business Premier

The Business Premier cabin is the ultimate in in-flight luxury. The armchair converts into one of the longest lie-flat beds in the industry and comes with a plush duvet and fluffy pillow. Personal space is generous with convenient storage areas for small travel accessories and an out of the way shelf for a beverage or personal belongings. On some aircraft, the ottoman footrest even doubles as a visitor’s seat for meal times or a quick catch up.

Entertainment: On-demand entertainment not only features a long list of movies, shows and music programming, but also includes superior quality noise cancelling headsets. Power points and USB ports are also available for laptop and tablet use.

Food and Beverage: An extensive menu is featured in Business Premier with fresh New Zealand produce and wine on offer. Dine privately or invite a guest to join you for a sumptuous meal individually prepared and served in courses. If you’re feeling hungry in between meal times, snacks may be ordered from the personal video screen on Boeing 777-300 aircraft or retrieved from the refreshment bar on 777-200s and 747s.   

Air New Zealand Baggage Allowance


Cabin baggage is restricted to one item in economy class with a maximum weight of 7kg (15lbs). Guests in Premium Economy and Business Premier as well as Air New Zealand and Star Alliance elite members are permitted two pieces with a maximum combined weight of 14kg (30lbs). In addition to these allowances, one small personal item may be taken on board such as a handbag or thin laptop bag, duty free items, or a coat.

Laptops carried in larger bags or wider computer bags will be considered one piece of cabin baggage and not a personal item.


Air New Zealand’s checked baggage allowance is determined by fare type for Australia, Pacific Islands (including Honolulu) and Bali flights. The allowances are as follows:

  • Seat only – no bag allowance
  • Seat + Bag – 1 piece at 23kg maximum (50lbs)
  • The Works – 1 piece at 23kg maximum (50lbs)
  • Works Deluxe – 2 pieces at 23kg (50lbs) each
  • Premium Economy – 2 pieces at 23kg (50lbs) each
  • Business – 3 pieces at 23kg (50lbs) each

Checked baggage allowances for long haul flights to Asia (not including Bali), North America and London correspond with Seat + Bag for economy and Premium Economy and Business allowances as shown above. 

Business fares, Gold and Elite members are allowed one additional bag to the standard allowances

Bulky Items

Sports items such as bicycles, surfboards, snow skis and snowboards, golf clubs and wind surf equipment are permitted as part of the standard baggage allowance if less than 2 metres in length and under 23kg (50lbs) in weight. Bags weighing over 23kg will be charged a heavy bag fee, while those that exceed linear dimensions of 158 cm will be charged an oversize fee.

Any bag weighing more than 32kg will not be accepted and may have to be sent as freight

Infant Baggage

Infants are allowed one piece of cabin baggage but do not receive a checked baggage allowance. Strollers and car seats however are accepted free of charge. Children 2 years and above are permitted the standard baggage allowance depending on fare type.

Buying a cheap collapsible stroller is a great idea for travel as they are small and light enough to be taken in the cabin

Restricted or Dangerous Goods

Those items that may endanger the safe operation of flight such as flammable items, explosives, fireworks, poisons, toxic materials and gasoline powered machines are never permitted. For a specific list of restricted items ask your Flight Centre Travel Consultant.

Some batteries such as those for electric wheelchairs may be permitted in the cabin. Ask your airline for specific travel advice on proper procedures for carriage.

Use your ePassport and check-in with ease

International check in must be accomplished at least 90 minutes before departure or two hours prior for flight to the USA. Guests may check in at the ticket counter. For international passengers with a machine readable passport who are departing from London, Sydney, Brisbane, Melbourne, Auckland, Wellington, Christchurch and Queenstown have the option of checking in using the self service kiosks. The kiosk will print the boarding passes and luggage tags. Simply attach the luggage tags to each checked item and take them to the bag drop counter.

International Check-in Guide

Online check-in opens 24 hours prior to your flight. There are some exclusions so please check your ticket. Check-in at the airport can be done using the self-service kiosks.


Air New Zealand provides lounges in Auckland, Wellington and Christchurch as well as 9 regional lounges across New Zealand. International lounges are located in Brisbane, Melbourne, Sydney, Perth, Nadi and Rarotonga. Lounges provide quite places to work or relax with drinks, light meals and reading materials. 

Air New Zealand Elite, Gold, Elite Partner and Koru members are permitted access to additional partner lounges include Star Alliance member lounges.

Enjoy Air NZ's awards worldwide

The Air New Zealand Airpoints frequent flyer program allows members to earn and redeem points for flights on Air New Zealand and Star Alliance flights as well as for Cathay Pacific, United and Air China flights when on an Air New Zealand code-share flight number. Additionally, status points are earned in conjunction with Airpoints Dollars which determine membership status level. Each tier, from Silver, Gold and Elite offer greater rewards and benefits.  

Our travel experts can assist you with

Planning the best flight path
Find a store
Securing the hottest deal right now
Call 0800 24 35 44

Tell us about your travel plans