Stays

Frequently asked questions

Whether you're looking for 5-star comforts and inner-city locations or budget-friendly family stays, we've got the perfect hotel for your trip! Explore the trending holiday destinations above or search for your destination and travel dates to see what's currently available. Can't find your perfect home away from home? Ask your Travel Expert to help you find and book accommodation for your next trip today.


We accept a wide range of payment methods for holiday bookings online or in-store. More information on accepted payment methods is available in our Help Centre.


In most cases, taxes and fees are included in the price but there may be exceptions or circumstances where additional deposits or resort fees apply. Browse our hotel stays to find out exactly what's included with each deal. Make sure you also read the terms and conditions before booking or talk to your Travel Expert for more information.


Many of our hotel stays do include extras such as breakfast, Wi-Fi access and parking options, but specific inclusions will vary depending on the hotel and the offer. A full list of amenities and inclusions can be found on the hotel information page.


For information on accessibility and to request accessible features for your stay, talk to your Travel Expert. They'll be able to help you book the perfect accommodation for your trip.


Travelling with a few friends or family members? For assistance booking multiple rooms, talk to your Travel Expert. If you're planning something even bigger, like a destination wedding or work conference, get in touch with our Group Travel Experts. We also offer corporate rates and discounts, which can be accessed through your employer if they're signed up to our Corporate Benefits program. 


In most cases, you'll need to pay for your room in advance. For more information on booking and payment terms, talk to your Travel Expert.


We've got thousands of hotels available and some are more flexible than others. Browse our hotel stays to see whether a specific offer is fully refundable or not, keeping in mind that there may be limitations on when you can cancel for a refund. More information on refunds is available in our Help Centre, or you can always ask your Travel Expert to help you find the perfect flexible option.


Check-in and check-out times vary depending on the hotel or accommodation provider and will be displayed on the hotel information page and at checkout. Some bookings are more flexible than others, so ask your Travel Expert about requesting an early or late check-in or check-out. 


You can add the number of adults, children and infants in your travel party to the hotel search above when browsing for family stays. Can't find exactly what you're looking for? Ask your Travel Expert to help you find and book accommodation with specific features, such as interconnecting rooms and extra beds or cots, for your next family getaway!


We get it, sometimes plans change and you may need to cancel or make changes to your booking. Information on changes, cancellations and refunds is available in our Help Centre, or you can ask your Travel Expert for help. Keep in mind that fees may apply and whether you're eligible to receive a refund will depend on the terms and conditions of your booking. 


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