Economy cabins contain seats that are 17 inches wide with pitches ranging from 30 to 35 inches depending on the aircraft. On board passengers are provided with blankets and pillows. Children's toys and baby kits are available upon request. In-flight meals include European and Asian cuisine as well as a range of beverages. Entertainment is subject to the type of aircraft. Bowing 747-400 aircraft feature cabin screens offering films and short movies. On Airbus A330-200, A330-300 and Boeing 737-800 aircraft, seats feature 9 inch touch screens with video on demand systems.
Executive cabins contain seats 19 to 21 inches wide with pitches ranging from 41 to 58 inches depending on the aircraft. Flat bed seats are available on Airbus A330-200 and A330-300, and feature a 74 inch seat pitch and in-seat laptop power supply. On board passengers are provided with blankets, pillows, stationary and an amenity kit containing a tooth brush set, comb, mouth freshener, slumber mask, moisturizing lotion and mini eau de toilette. Children's toys and baby kits are available upon request. In-flight meals include a choice of European and Asian main meals, midnight snacks and a range of beverages. Entertainment is subject to the type of aircraft. The Airbus 330-300 and A330-200 feature seats with in-armrest 11 inch LCD touch screens with video on demand systems.
Executive passengers are allowed 1 piece of 7kg hand luggage, and 1 piece of 30kg checked baggage.
Garuda Indonesia offers city check-in at the Garuda Indonesia Sales Office. This service is available from 24 hours until 4 hours before departure time. Check-in at the Garuda check-in counter closes 45 minutes before departure time.
The Garuda Frequent Flyer program allows members to earn points when they fly with Garuda Indonesia. Accumulated points can be used to purchase award tickets and upgrades. Depending on their membership level, members are also given priority treatment and privileges such as special check-in counters, extra baggage allowances and access to Garuda Indonesia airport lounges.
Garuda Indonesia Executive Lounges are located at Soekarno Hatta International Airport and Ngurag Rai International Airport. Lounges feature fully equipped business centres, relax rooms, refreshment areas complete with showers, luggage rooms, prayer rooms and complimentary wireless internet access. Executive passengers, Executive Card Plus members and Garuda Frequent Flyer Gold and Platinum card members can access the Executive lounges.