With a fleet of Boeing 737-800s and 737-300s, Norwegian also has Airbus A32neos and a Boeing 787-8 Dreamliner on order. WiFi-enabled devices can connect to the internet once the aircraft has reached an altitude of 10,000 feet. In-flight audio entertainment is available and movies are played on 737-800s on flights longer than 3.5 hours. Snacks and beverages, including alcoholic drinks, are available for purchase in flight.
One item of hand luggage – up to 10kg with maximum dimensions 55cm x 40cm x 23cm – is permitted per person, in addition to 1 small personal item, e.g. a small laptop or handbag. Checked baggage incurs a fee – each person may take 2 pieces of luggage, up to 20kgs each, before excess fees apply.
Counter check-in opens at least 2 hours prior to departure; it closes 45 minutes before departure for international flights and 30 minutes before domestic flights. Note these times vary for travel to/from Israel and Dubai.
If travelling within Nordic countries – with hand luggage only – passengers may go directly to the gate, without checking-in, but must be in possession of their travel document or smartphone ticket. Self-service check-in kiosks are also available at several airports.
Norwegian Reward is the airline's frequent flyer program for leisure and business travellers.